STORE POLICY
Because We Care
At Merina Collection, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING POLICY
How It Works
Processing Time: Orders are processed and shipped within 5 business days (excluding weekends and holidays) upon payment verification. Please note that during high-volume sale periods, processing times may be slightly extended.
Shipping Rates: We offer flat-rate shipping for domestic orders. International shipping rates may vary based on location and order weight. Shipping costs are calculated at checkout.
Shipping Method: Orders are shipped via Post office or Human Contacts. Estimated delivery times vary depending on the destination.
International Shipping: For international orders, customs duties, taxes, and any additional fees imposed by the destination country are the responsibility of the customer. Please be aware of your country's import regulations before placing an order.
Incomplete or Incorrect Addresses: It is the customer's responsibility to provide accurate shipping information. Please ensure that your shipping address is complete and correct to avoid delays or lost packages. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us: For any inquiries or assistance regarding shipping, please contact our customer service at [Your Contact Information].